frequently asked questions

At Rabia’s Collections, we are providing our customers great quality products at inexpensive prices. One Size doesn’t fit to all. We do Custom stitching. We manufacture when an order is placed. Our majority products are handmade products so some products may take more time for manufacturing. We display our items accurately on the site.

Ordering

1. How do I make a purchase?

Select the category of product and then click on product image to see further information about that product. Then select your size and click on ‘ADD TO CART’ button to pay for it. Different products can have different delivery times.

2. Can I place an order over the telephone?

Yes, you can place the order on telephone but you should pay in advance.

3. Do I need an account to place an order online?

No, you don’t need any account to place an order online.

4. How will I know if you have received my order?

When you place the order, we will email you acknowledging that your order has been received.

5. What if an item is out of stock?

If products that you order are out of stock then we will contact you through email. If we cannot contact you or receive no response from you to our email, we will deliver the remaining items of your order. We will not deliver a substitute product without your permission.

6. Where do you deliver?

We deliver worldwide. Please also note that import/customs duties can be applicable once the packet reaches your country. We cannot control these charges.

7. Can I add items to an existing order?

No, you cannot add items to an existing order.

8. What happens if I notice that my personal details are incorrect after I have completed the ordering process?

If you realize your personal details are not correct after completed the ordering process then email us at rabiacollectionsofficial@gmail.com with your order number. We can not guarantee that we will be able to solve the issue but we will try our best to update your personal details.

payment

1. What payment methods do you accept?

You can pay via Payoneer or Bank transfer or EasyPay.

2. How do I obtain an invoice?

We will sent you invoice in the form of email to the address provided by you.

3. What should I do if my card is rejected?

Your card may be rejected for the following reasons:
1. The details entered may be not correct. Check your details and correct them.
2. Your card may have expired. Check the validity period of your card.
3. Your card may have reached its credit limit. Check credit limit of your card from bank.

4. Is it safe to use my credit card online at Rabia’s Collections?

We processed all orders through a secure checkout system provided by Payoneer, Bank transfer and EasyPay.

5. Is my personal information kept private?

Yes, we will not share, rent or sell your personal information to anyone.

delivery

1. How long will delivery take?

We will send delivery to you in 20 to 30 days.

2. How are products delivered?

Products are delivered via TCS and DHL.

3. Will my parcel be charged import charges?

Yes, TCS and DHL will charge their delivery charges. We have no control over these charges.

4. Under ‘My Account’, the status of my parcel is “Shipped” but I haven’t received my order.

If the status of your product is “shipped” but you haven’t received your order then email us at rabiacollectionsofficial@gmail.com with your order number.

5. My tracking number is not working.

If the tracking number you received does not work then inform us at rabiacollectionsofficial@gmail.com with your order number.

6. I want to change my delivery address.

To change the delivery address of your order please inform us at rabiacollectionsofficial@gmail.com.

7. Can the delivery country be different to the purchase country?

No, the delivery country cannot be different to the purchase country.

8. Can I track my order online?

We ship all of our orders with TCS. When we dispatch your order for delivery,we will send you a unique tracking number by email. With that tracking number, you can check the status of your shipment on TCS website.

exchanges/returns

1. How do I receive a refund and will I be refunded for the full value of my order?

We have a no returns/refund policy.

technical questions

1. I cannot process my order.

First delete the cookies then check the order process. Refresh the page and try to place the order once again. If it still does not work then email us at rabiacollectionsofficial@gmail.com.

2. An error message says my card details are incorrect?

Please ensure that you give your details exactly as they appear. If the problem persists then please email us at rabiacollectionsofficial@gmail.com.

Contact Us

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